Satisfaction Guarantee/Return Policy

Your satisfaction with the purchase you make is important to us. If you receive a product that is damaged or defective, we will gladly replace that product at no expense to you. Please note that due to the medical, hygienic and rehabilitation nature of many of our products, many of those products are not returnable. Non-returnable items include bath safety products, shower chairs, commodes or commode lifts, beds, bath lifts, bidets, certain wheelchairs, some walkers, any type of toileting product. If you are uncertain about the return policy of any product you are purchasing, please contact customer service.

Returnable Products Policies And Guidelines

Returns are accepted within 30 days of the date of delivery of the product to the customer. Items older than 30 days are not returnable.

You must obtain an RMA (Return Merchandise Authorization) number from customer service by calling 800-450-1513 or by emailing your request to customerservice@freeshipmedical.com. The RMA number must be written on the shipping label and the product must be returned within 14 days of the RMA authorization to our warehouse at:

FreeShipMedical.com
14350 Mundy Drive
Suite 800-246
Noblesville, Indiana 46060 

Items being returned must be in the original packaging and must have all pieces intact. The item must be unused.

Restocking Fees

Returned products are subject to a 30% restocking fee.

If you request a "call tag" to have the merchandise picked up, an additional fee will also apply, unless the merchandise was defective or the wrong item was shipped.

Non-Returnable Items

Most of our products are non-returnable.  A non-returnable product is marked on the product page. Please do not attempt to return non-returnable items.  Any custom ordered item in also non-returnable.

Credits And Refunds

Returned products with an RMA number will be credited to your account or refunded via check within 30 days of receipt of the product at our warehouse.

Order Cancellations

Typically, orders cannot be cancelled.  Your order will be transmitted electronically to our fulfillment center the moment it is placed.  Often, your order is packaged and shipped within a few hours.  Refused packages are subject to our standard restocking fees.

Refused Shipment/Undeliverable Packages

Please do not refuse a shipment. UPS and other shippers charge extra fees to return refused products to the original shipper. Also, many items ship from warehouses that do not have a "returns" department, greatly delaying any refund you might have coming. Further, items returned without an RMA can take an extended time to locate and process. These extra costs will be deducted from your refund.

Free Shipping Policy

Every item we sell at FreeShipMedical.com is free shipping.

.